Products cannot be returned after payment completion. Returns and replacements are free of charge if the customer receives:

• Wrong products (incomplete sets or incorrect style)
• Wrong sizes (size other than what was ordered)
• Damaged products

Intercare Cleaning and Hygiene Services Pvt. Ltd. uses premium quality cotton to ensure the best fashion experience. However, please note that color bleeding may occur for some apparel due to washing and drying conditions. To maintain the best condition, we recommend dry cleaning the garments. Additionally, the company reserves the right to impose shipping charges in cases that come under legal scrutiny.

For support, you can call our Support Number: +91 9711179153 or email us at megha@think-hygiene.com. Please include the following details in your email for the return request:

• Order number
• Courier docket number or AWB number
• Reason for return

Guidelines for a Valid Return

• Product and accessories must be in original condition.
• Tags should be retained and returned.
• Returns and replacements are free of charge for wrong products, wrong sizes, or damaged items.

Cancellation Policy

Once an order is placed, it cannot be canceled.

Refund Policy

Your refund will be initiated within 5 business days of receiving your refund request and authorization. It is estimated that the refund will be credited back to the account used for the original payment within 4-8 days after initiation. Please note that the actual timing of the account credit may depend on external factors such as banks, payment gateways, and couriers (for cheques).

Mode of Refund

For returned products (due to incomplete sets, incorrect style, wrong sizes, or defective items), the refund amount will be credited back to the same account (online banking, credit card, or debit card) used for the purchase.

Required Images for Refund Requests

Please provide the following images based on your case:

• Defective product received: Only product image required.
• Wrong product received: Both product and tag images required.
• Wrong size received: Both product and tag images required.
• Incomplete order received: Only tag image required.

Your refund will be initiated within 5 business days of receiving the refund request and authorization. The estimated credit time for the refund is between 4-8 days, but please be aware that this may vary depending on external factors.